Customer Service Assessment - Pendulum Risk
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Customer Service Assessment

Team working on analytic project

Care and services represent only one part of what a healthcare facility provides to its patients, residents, and clients. Customer service is another factor in providing care and services and its importance cannot be overstated. Organizations that don’t promote exceptional customer service to their patients, residents, clients, and their families run the risk of not only litigation, but possible poor regulatory survey outcomes and reduced census. This assessment, performed by a seasoned, customer service-focused risk management specialist, evaluates an organization’s key policies and practices. A report with practical recommendations for program enhancement is provided.

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Need a liability risk assessment, on-site consultation or a specialty program? Our skilled consultants are ready to chat about our wide-range of services the pendulum team can offer you and your business.