A healthcare facility provides care and services to its patients, residents, and clients. Customer service is how those services are delivered and the perception and impact they leave on the patient, resident, and family experience.
Organizations that do not promote exceptional customer service to their patients, residents, clients, and their families run the risk of:
With so much at stake, customer service is essential in your organization’s efforts to provide high-quality care. But customer service is more than being polite and having an “open door policy” for complaints. It is the sum of an organization’s marketing, physical environment, training, grievance processes, quality programs, food services, and more.
Our consultant develops a report with practical recommendations for program enhancement. Key areas reviewed include:
I give Pendulum my highest regard and have no hesitation in recommending them for your risk management program.
Extremely thorough and they ask all the right questions. The loss control expert who reviewed this facility is to be commended for a superb job. It’s clear that Pendulum really understands these types of risks, as there are so few in the industry who truly do. Great job. Thank you.
This was absolutely the best, most thorough risk management visit we’ve ever had.
Depending on the services requested, the assessment process is customized to fit the need of the organization. The assessment may be risk- or compliance-oriented.
Some examples of the areas reviewed during the assessment process include:
Pendulum offers several varieties of assessments:
An organization can also choose a focused assessment that includes customized services to meet their needs in areas such as documentation, fall, skin integrity, elopement management, risk and quality programming, etc.
Pendulum offers more than 22 years of risk management consulting experience to assist organizations in minimizing liability risk and strengthening defensibility. We provide a wide range of risk management services and take pride in our ability to provide customized services to meet our client’s needs.
Our skilled risk control consultants have consulting expertise in a wide variety of clinical and non-clinical settings, allowing them to identify potential areas of risk and provide recommendations based on risk management strategies that have been identified through national claims and litigation activities.