AssistLine - Pendulum Risk
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Your Trusted Risk Management Helpline Partner.

Pendulum, a leading force in risk management consulting, has expert risk control consultants to help your organization maximize its efforts to implement strong risk management practices, subsequently improving the delivery of quality care.


The Pendulum AssistLine© is a telephone helpline that provides easy access to answers for risk management-related questions. Calling AssistLine puts an organization within reach of feedback and referral sources on risk and defensibility issues. 

We Offer Pendulum’s AssistLine to Answer any Risk Management-related Questions You Might Have. 

Services Provided Through AssistLine:

  • Guidance regarding adverse events management
  • References to operational and clinical policies and procedures, regulatory issues, forms, and tracking tools
  • Unlimited user access within a facility
  • Access to an expert clinician through a phone answered from 9:00 a.m. to 4:00 p.m. MT every business day
  • Access to the help line 24 hours a day, seven days a week through voicemail (Calls after regular office hours will be returned the next business day)
  • A designated email address to which questions can also be sent

Common Questions:

  • How do I “Self-disclose” when an error or omission has been determined?
  • Will I get into trouble because of the information I wrote in the incident report?
  • What should we consider when a resident or his representative makes a decision contrary to the treatment plan?
  • What type of documentation is needed to make us most defensible should a claim occur?
  • Where can I get policies and procedures for falls, skin/wound, and elopement?
  • What should I consider in developing our marketing material to minimize the perception of providing a guarantee?

What Our Clients Say

I give Pendulum my highest regard and have no hesitation in recommending them for your risk management program.

Managing Director at Insurance Company

Extremely thorough and they ask all the right questions. The loss control expert who reviewed this facility is to be commended for a superb job. It’s clear that Pendulum really understands these types of risks, as there are so few in the industry who truly do. Great job. Thank you.

Agency Owner

This was absolutely the best, most thorough risk management visit we’ve ever had.

Facility Administrator

Have questions? We’ve got answers.

What is a standard risk assessment process?

Depending on the services requested, the assessment process is customized to fit the need of the organization. The assessment may be risk- or compliance-oriented.


Some examples of the areas reviewed during the assessment process include:

  • Policies and procedures
  • Protocols and practices
  • Physical environment


Pendulum offers several varieties of assessments:

  • Professional liability risk
  • Infection prevention and control
  • Customer service
  • OIG compliance
  • HIPAA/HITECH compliance
  • Emergency operations
  • Security vulnerability
  • Life safety
  • OSHA
  • Cybersecurity


An organization can also choose a focused assessment that includes customized services to meet their needs in areas such as documentation, fall, skin integrity, elopement management, risk and quality programming, etc.

What can you expect from Pendulum Risk?

Pendulum offers more than 22 years of risk management consulting experience to assist organizations in minimizing liability risk and strengthening defensibility. We provide a wide range of risk management services and take pride in our ability to provide customized services to meet our client’s needs.


Our skilled risk control consultants have consulting expertise in a wide variety of clinical and non-clinical settings, allowing them to identify potential areas of risk and provide recommendations based on risk management strategies that have been identified through national claims and litigation activities.